Frequently Asked Questions
Contact the surgery and explain you need to be seen by a doctor urgently. If a same day appointment is not available the receptionist will ask for a brief description of the problem and offer you a telephone consultation with the doctor, who will then decide if you need to attend the surgery.
Requesting a repeat prescription is easy. You can:
• Sign up to GP online services and be able to use a website or app to order repeat prescriptions online. The service is free and available to everyone who is registered with a GP.
• Visit our General and Admin Enquiries page and click Request Repeat Prescription button for a step by step guide.
Appointments can be made using on-line services or by telephone on 0121 426 0088
To register for on-line appointments please click here.
Monday : 8.30am – 6.30pm
Tuesday : 8.30am – 6.30pm
Wednesday: 8.30am – 6.30pm
Thursday : 8.30am – 6.30pm
Friday : 8.30am – 6.30pm
Home visit request received and patient details entered onto clinical system on telephone triage, identified as “visit request” with reason for visit
Duty doctor will contact the patient, take a medical history and discuss their symptoms. If the GP decides that patient is well enough to attend surgery a same day appointment will be offered. If the patient is not well enough to attend, the GP will visit. Depending on the nature and urgency of the problem will determine when the GP visits.
In addition to GP consultations the Practice offers a comprehensive range of healthcare services and specialist clinics:
- Minor Surgery (registered & referred patients)
- Joint Injections (registered & referred patients)
- GLP 1 initiation (registered & referred patients)
- Spirometry (registered & referred patients)
- Childhood Immunisations & Health Surveillance
- Anti Natal
- Adult Immunisations – including influenza, pneumococcal and shingles
- ABPM Monitoring
- Travel Health
- Family Planning
- Cervical Smears
- Ear Syringing
- Contraception and Sexual Health
- NHS Health Checks
GPs are sometimes asked to provide additional services, which fall outside their contract with the NHS, and in these circumstances, they are entitled to make a reasonable charge for providing them. When a doctor signs a certificate or completes a report, the doctor needs to check the patient’s entire medical record to ensure that they are providing accurate information. GPs will not be able to complete forms overnight, so please ensure that you give them reasonable notice. Examples of Non-NHS services for which charges can be applied include:
- Certain travel vaccinations
- Private medical insurance reports
- Holiday cancellation claim forms
- Referral for private care forms
- Blue Badge Applications
Please note requests will not be passed to the GP without prior payment. Do not book appointments with the Doctor to discuss medical reports or letters. Our GP’s DO NOT countersign passport applications.
The fees charged are based on the British Medical Association (BMA) suggested scales and our reception staff will be happy to advise you about them along with appointment availability.
IMPORTANT: Do not book an appointment with the Doctor to discuss a medical report or letter.
NB: WE DO NOT SUPPORT FIREARMS CERTIFICATES
Fees for Non NHS Work
LETTERS, CERTIFICATES , REPORTS
|Simple Letter (to protect health of individual)||£15|
|Simple Letter (enable 3rd party decision)||£18 (Inc VAT@£3)|
|Detailed Letter (to protect health of individual)||£20|
|Detailed Letter (enable 3rd party decision)||£24 (Inc VAT@£4)|
|Driving Licence||£30 (Inc VAT@£5)|
|Seat Belt Exemption – Report Only||£75|
|Fit to Exercise – health club, school sports||£30 (Inc VAT@£5)|
|Private Sick Notes||£15|
|Witnessing of Power of Attorney||£30 (Inc VAT@£5)|
|Criminal Injuries Compensation (CICA)||£30 (Inc VAT@£5)|
|Holiday Cancellation||£30 (Inc VAT@£5)|
|Blue Badge/Centro||£30 (Inc VAT@£5)|
|Accident /Sickness Insurance (to support claim for payment of benefit under accident or sickness insurance policy)||£90 (Inc VAT@£15)|
|Private Fit Note||£24 (Inc VAT@£4)|
|Pre-Employment – Report Only||£90 (Inc VAT@£15)|
Pre-Employment – Examination & Report
(HGV, LGV, Taxi, 70+ Driving Licence)
|£210 (Inc VAT@£35)|
|ACCESS TO MEDICAL RECORDS|
|Extract from Records||Free Of Cost|
|Access to Computerised Records||Free Of Cost|
|Blood Test Results – PrintoutFree Of Cost||Free Of Cost|
|Immunisation History (relative to health of individual)Free Of Cost||Free Of Cost|
|Immunisation History (Occupational/Employment)||Free Of Cost|
|Patient Summary||Free Of Cost|
|Vaccination for Travel||£60-£75|
|Fitness to Travel||£25|
Earlier in the year NHS England and NHS Clinical Commissioners also published guidance on ‘Items which should not be routinely prescribed in primary care’ and subsequently the Birmingham and Solihull CCG policy was produced. Medicines included in the policy are:
• Glucosamine and chondroitin
• Herbal treatments
• Immediate release fentanyl
• Lidocaine plasters
• Lutein and antioxidants
• Once daily Tadalafil
• Omega-3 fatty acid compounds
• Perindopril arginine
• Prolonged release doxazosin
• Rubifacients (excluding topical NSAIDs)
• Targinact – Oxycodone and naloxone combination
• Tramacet – paracetamol and tramadol combination
• Vaccines administered exclusively for the purposes of travel (see list in policy)
Birmingham and Solihull CCG policy: https://nhs.us5.list-manage.com/track/click?u=fc496e37a02fff5979483df7e&id=50f4e99283&e=261acd4ccf
It is the policy of this practice to respect the privacy, dignity, religious and cultural beliefs of our patients.
If you feel you would like a chaperone to be present during a physical examination by a doctor or any other health professional you may be consulting at the surgery (or if you prefer to be examined by a doctor or health professional of the same sex as yourself) please let us know and we will do our best to comply with your wishes.
Here at WGV we operate a zero tolerance policy in relation to physical and verbal abuse by our patients, relatives and members of the public and will not be tolerated. Our staff are entitled to work in a safe, secure environment and as an employer we have a right to ensure this happens.
The average pay for GPs working at Woodgate Valley Health Centre in the financial year ending 30.4.2017 was £89,861 before tax and national insurance. This is for 3 full time GPs with no part-time GPs or locum GPs working in the practice for more than 6 months.
Is your feedback positive or negative?
Positive Feedback: We really work hard to provide you with good quality healthcare services and we are human too. If you are happy with our services then please do tell us and tell others too.
Negative Feedback: If you have a complaint or concern about the service you have received from the doctors or any of the staff working in this practice, please let us know. We operate practice complaints procedure as part of a NHS system for dealing with complaints. Our complaints system meets national criteria.
How to complain
We hope that most problems can be sorted out easily and quickly, often at the time they arise and with the person concerned. If your problem cannot be sorted out in this way and you wish to make a complaint, we would like you to let us know as soon as possible – ideally, within a matter of days or at most a few weeks because this will enable us to establish what happened more easily. If it is not possible to do that, please let us have details of your complaint within 12 months of the incident. He will explain the complaints procedure to you and will make sure that your concerns are dealt with promptly. It will be a great help if you are as specific as possible about your complaint.
Complaints can be made on the website, orally or by email to any of the doctors.
What we shall do
We shall acknowledge your complaint within three working days and aim to have looked into your complaint within 28 working days of the date when you raised it with us. We shall then be in a position to offer you an explanation, or a meeting with the people involved. When we look into your complaint, we shall aim to:
- find out what happened and what went wrong
- make it possible for you to discuss the problem with those concerned, if you would like this;
- make sure you receive an apology, where this is appropriate;
- identify what we can do to make sure the problem doesn’t happen again.
We will aim to investigate and deal with all complaints efficiently and speedily. We will send you a written response with a report on the investigation as soon as reasonably practicable. If we are not able to meet the response deadline we have agreed with you, we will contact you to advise why and negotiate another timescale.
All oral complaints will be recorded by the Practice and we will respond to them within 48 hours.
Complaining on behalf of someone else
Please note that we keep strictly to the rules of medical confidentiality. If you are complaining on behalf of someone else, we have to know that you have their permission to do so. A note signed by the person concerned will be needed, unless they are incapable (because of illness) of providing this.
We hope that if you have a problem, you will use our Practice Complaints Procedure. We believe this will give us the best chance of putting right whatever has gone wrong and an opportunity to improve the services provided by our Practice.
Alternatively, if you prefer, you can raise the matter with NHS England.
Tel – 0113 824 7241
Email – firstname.lastname@example.org
If you are not content with the outcome of your complaint at local level you can ask the Ombudsman to independently review your case by writing to:
The Parliamentary and Health Services Ombudsman
Or phone: 0345 015 4033
Section 54 of the UK Modern Slavery Act (2015) requires commercial organisations operating in the UK with an annual turnover in excess of £36m to produce a ‘slavery and human trafficking statement for each financial year of the organisation’.
Organisational Structure and Business
Our Health Partnership is one of the UK’s biggest GP partnerships. It brings together 52 surgeries in the Midlands and Shropshire. By using our shared expertise to tackle the challenges of GP practice today, we can keep local surgeries thriving and provide the excellent care that our patients need now and into the future.
Our approach to slavery and human trafficking
We are committed to tackling modern slavery within every part of our business and its supply chains. Our Anti-slavery statement, in combination with the establishment of effective policies, demonstrates our commitment to the issue of modern slavery and ensures that appropriate and coordinated action is taken throughout the business.
We have taken action to understand and address the risks of modern slavery within our operations, including:
• The development of robust processes around whistleblowing, grievance, disciplinary and bullying and harassment policies, to provide both staff and patients with assurance that modern slavery concerns will be raised and dealt with appropriately
• Staff training and increasing awareness of modern slavery, on how to spot signs and raise complaints within the organisation, and monitoring the delivery of this training to staff
• Putting in place Strict standards for conduct in the workplace, mirroring the NHS code of conduct, as referenced within our staff handbook and code of conduct policy
• Ensuring inappropriate employment practices are avoided by adhering to our Illegal Working Prevention, DBS, and Recruitment policies, to ensure identity checks, DBS, qualifications and references are in place
• Continued development of policies around safeguarding