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Practice Charter

Zero Tolerance

The practice will not accept violent or abusive behaviour in any form: actual, threatened, verbal or physical from anyone. Such behaviour will be reported to the police and result in immediate removal from the practice list and referral to the Health Authority for violent or aggressive patients. Our staff have the right to care for others without the fear of being attacked or abused.

Equal Opportunities

We treat all patients and do not discriminate on the grounds of race, colour, ethnicity, religion, age, sexuality, gender or disability.


The practice is committed to providing a safe, comfortable environment where patients and staff can be confident that best practice is being followed at all times and the safety of everyone is of paramount importance. Professional boundaries should be maintained at all times, particularly when examining patients. A chaperone is available to safeguard all parties (patient and clinician) and to witness consent. Chaperones may assist clinicians with undressing patients and providing emotional support and reassurance.

Modern Slavery Statement

Click here to download the Modern Slavery Statement.


Birmingham & Solihull Cross City Commissioning Group
First Floor, Weslyan
Colmore Circus Queensway
Birmingham B4 6AR


Telephone: 0121 203 3300


Our Health Partnership (OHP)
Highfield House
Birmingham B32 1QX

Telephone: 0121 422 1366

Your Neighbourhood Professionals. Just a Click Away! Kings Pharmacy & Opticians
Your Neighbourhood Professionals. Just a Click Away! Kings Pharmacy & Opticians